Privacy Policy

This Privacy Policy explains how Trade Track Pty Ltd (ABN will be inserted once registered) (we, us, our) collects, uses, discloses, and protects personal information in accordance with the Privacy Act 1988 (Cth) including the Australian Privacy Principles (APPs). This policy applies to our website at trade-track.com.au and our web application.

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. This policy does not apply to information you provide to third-party services.

1. What Information We Collect

We collect information that is necessary to provide job management software to Australian trade businesses. The types of personal information we collect include:

• Account information — name, email address, phone number, company name, ABN
• Client and job information — details of your customers and jobs that you upload or enter into the platform (you are responsible for ensuring you have obtained consent from your clients)
• Payment information — billing details processed securely through our payment provider; we do not store credit card numbers on our servers
• Usage data — how you interact with the platform, including log data, IP address, browser type, device information, and pages visited
• Communications — anything you send to us via email, support chat, or contact forms
• Analytics and cookies — information collected through cookies and similar technologies (see section 5 below)

2. How We Collect Your Information

We collect personal information through:

• Registration for an account or free trial
• Entering data directly into the platform
• Contacting our support team
• Subscribing to emails, newsletters, or notifications
• Automated technologies such as cookies, analytics tools, and log files
• Our social media pages or when you engage with us online

3. How We Use Your Information

We use personal information for the following purposes:

• To provide the Service — creating and managing your account, processing payments, delivering features you request
• To improve the Service — analysing usage patterns, fixing bugs, and developing new features
• To communicate with you — sending account updates, product announcements, invoices, and support responses
• Marketing — with your consent, sending marketing communications about Trade Track products and services. You can opt out at any time
• Legal compliance — meeting our obligations under Australian law, including the Privacy Act, tax laws, and any other applicable requirements
• Security — detecting, preventing, and responding to fraud, security threats, or technical issues

4. Disclosure of Your Information

We do not sell, rent, or trade personal information. We may disclose information to the following parties only when necessary:

• Cloud hosting provider — Australian-hosted infrastructure providers that host the platform
• Payment processors — to process subscription payments (your card details are handled by the payment provider, not stored by Trade Track)
• Xero integration — if you enable our Xero integration, accounting data is shared with Xero in accordance with their privacy policy
• Analytics providers — such as Meta Pixel for advertising analytics and site performance measurement
• Legal authorities — where required by law, or to protect our rights, users, or the public
• Service providers — third parties that support our operations (e.g. email delivery, email marketing tools), bound by confidentiality obligations

Some of our third-party service providers may be located outside Australia. Where your personal information is disclosed to overseas recipients, we take reasonable steps to ensure they comply with the APPs or are subject to comparable privacy protections.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our website:

• Essential cookies — required for the Service to function, such as session management and security
• Analytics cookies — to understand usage patterns and improve the Service
• Marketing pixels — Meta Pixel code is used for advertising analytics on our marketing pages

You can control your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorised access, modification, misuse, or disclosure. These measures include:

• Encryption of data transmitted between your browser and our servers (HTTPS/TLS)
• Secure, password-protected access controls for our systems
• Regular security updates and monitoring
• Restricted internal access — only authorised employees can access personal information for legitimate purposes

While we strive to protect your information, no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service. If you delete your account, your personal information will be removed from our systems, though we may retain certain records to comply with legal obligations (such as tax and financial record-keeping requirements under Australian law — generally 7 years) or to resolve disputes.

Data you have entered on behalf of your clients (such as customer names, addresses, and job details) will be deleted along with your account. We do not retain copies beyond the retention period.

8. Your Rights Under the Privacy Act

Under the Australian Privacy Principles, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct inaccurate, incomplete, or out-of-date personal information
• Deletion — request we delete your personal information where there is no legal requirement for us to retain it
• Opt-out — unsubscribe from marketing communications at any time using the link in our emails
• Complaint — lodge a complaint about how we have handled your personal information

To exercise any of these rights, contact us at the details below. We will respond to your request within a reasonable time — usually within 30 days.

9. Cross-Border Disclosure

Some of the third-party services we use may store or process data outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure the recipient is bound by privacy obligations similar to the APPs. This may apply to cloud hosting providers and analytics services. At the time of writing, our service provider infrastructure is hosted in Australia.

10. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided personal information through our Service without parental consent, please contact us and we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify affected users by email or by displaying a prominent notice on our website. Your continued use of the Service after any changes is deemed acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the Australian Privacy Principles, please contact us:

• Email: support@trade-track.com.au

13. Australian Privacy Act 1988

If you believe we have breached our obligations under the Australian Privacy Principles, you may also contact the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Website: oaic.gov.au

Before lodging a complaint with the OAIC, we ask that you contact us directly so we can resolve your concern.